• Provides essential in-transit insights
• Quantifies total daily passenger engagements
• Captures daily passenger sentiment score
• Identifies top 5 passenger issues and recommends actions
• Becomes a comprehensive repository for airport data
• Connects airline miles programs to airport spending
• Creates large passenger database for the airport
• Automatically engages passengers with data-driven offers
• Links your airport to a global airport loyalty coalition
• Drives incremental revenue by rewarding passengers
• Intelligent, data-driven engagement
• Targets specific passenger segments/cohorts
• Executes a 52-week engagement strategy
• Automatically sends seasonally timed messages
• Accumulates preference data via surveys
• Calculates a daily passenger sentiment score
• Benchmarks performance against the industry average
• Captures free form feedback and populates word cloud
• Rotates survey questions by topic (customizable)
• Identifies top 5 issues - both positive and negative
• Outsources timely responses to passenger complaints
• Offsets bad experiences while protecting reputation
• Provides digital cash value when issues arise
• Utilizes GlidePathCX's customer service center (CSC)
• Allows for customized appeasement rules/responses
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